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Terms & Conditions

On this page you can find our general terms and conditions. In order to ensure that both we and our clients are properly equipped to meet the demands of the latest EU personal data regulation (GDPR), we have integrated these demands into our general terms and conditions. We also have a data processor agreement that likewise meets the demands of the GDPR. Please to not hesitate to contact, by emailing dietitianellen1@gmail.com, if you have any questions related to our terms and conditions or the GDPR.

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Information on refunds can be found in the refund policy.

What is provided when an appointment has been booked:

  • Appointments are done via video call. Once payment has been received, a video link for the time of booking will be sent.

  • Prior to the appointment: you will be asked to complete a 7-day food diary to aid in creating your dietetic plan and answer questions related to your dietetic appointment. These should be emailed back to dietitianellen1@gmail.com prior, ideally more than 24 hours, to your appointment. Sending this information prior to the appointment time will help you to get the most from your appointment.

  • Between appointments, you can contact Dietitian Ellen for queries regarding your dietetic plan. However, you may not receive further advice as this is provided at review appointments.

3-month plans:

  • Appointments are done via video call. Once payment has been received, a video link for the time of booking will be sent.

  • Prior to the appointment: you will be asked to complete a 7-day food diary to aid in creating your dietetic plan and answer questions related to your dietetic appointment. These should be emailed back to dietitianellen1@gmail.com prior, ideally more than 24 hours, to your appointment. Sending this information prior to the appointment time will help you to get the most from your appointment.

  • Initial consultations (~60 minutes) mark the start of the 12-week plan with review appointments (~30 minutes) weekly following your initial consultation, with contact between appointments if needed

  • Within the 12 week plan, you can contact Dietitian Ellen for queries, advice, or concerns with your current plan via email (dietitianellen1@gmail.com), Instagram (@dietitianellen), TikTok (@dietitian.ellen) or Facebook (Dietitian Ellen)

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